About SMN Group

At SMN Group, we offer a highly inclusive, collaborative, and supportive workplace to realize your full potential. We empower our team to contribute by providing a brighter future and making an impactful transformation for our clients, people, and society. We are always looking for people with relentless energy to push themselves further and find new avenues and unique ways to reach our shared goals.

Find out more about what we do here: www.ptsmn.co.id

What You Will Do:

• Responsible for response service requests/incidents/problems/ inquiries reported/submitted by customers through telephone, email, or instant messaging (WhatsApp).
• Responsible for creating Trouble Tickets that are correct and responded to within the SLA time frame.
• Responsible for doing first level troubleshooting.
• Responsible for dispatching/escalating each Trouble Ticket to the right department.
• Ensure all Trouble Tickets are handled.
• Responsible for monitoring each Trouble Ticket's progress and updating the customer.
• Responsible for confirmation before closing the Trouble Ticket and sending the Outage report to the customer.
• Responsible for creating periodic reports (daily/weekly/monthly).

What You Will Need:

• Graduate from a reputable university majoring in Telecommunication Engineering Computer Science or Information Technology.
• Min. 2 years experience in ISP (Internet Service Provider)/ NAP (Network Service Provider).
• Good understanding of networking technology such as OSI Layer, and FTTx.
• Good Interpersonal and Communication skills.
• Passionate to learn, hardworking, good team player.
• Having certification related to Networking such as MTCNA/ CCNA, etc. is a plus.
• Willing to work shifts.
• Willing to contract for 12 months.

What We Offer:

• You will be part of the largest independent owner and operator of towers for wireless communications companies in Indonesia.
• You will be part of a fast-growing team that continuously strives to deliver client satisfaction.
• Competitive benefits and exceptional career experience.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.

Important Notes

We will never ask for the exchange of money, credit card detail or trial of any application in the recruitment process. Please be aware of any suspicious email, Whatsapp or telegram activity from people who could be pretending to be recruiters from our company. If in doubt please ignore the message or reach us at career@protelindo.net