Responsibilities:

• Monitor and control for all Telemarketing officer activities
• Conduct sales campaigns by telephone (outbound leads activity) and receiving incoming calls into hotline numbers (inbound leads activity) to promote iForte product and services
• Make phone calls to prospective customers who respond to advertisements
• Handling orders, complaints, and questions about the needs and problems raised regarding products or services via email, social media (Correspondent activity)
• Recap and input data Sales Call (obtain customer information, including names and addresses) to be follow up by Sales Team
• Obtain contact details of potential customers from sources such as telephone directories and purchase lists
• Contact customers regularly to follows up on initial interactions
• Coordinate closely with sales and marketing team to ensure maximize the data outputs
• Preparing telemarketing update report accurately and provide recommendation analysis in order to ensure the target are achieved
• Assisting Head of Telemarketing in projects
• Collaborate with respective stakeholders in order to ensure the process runs smoothly

Requirements:

• Have minimum 3-5 years of experience in Telemarketing or relative role
• Min. Diploma Degree level in any major. Bachelor degree is an advantageous
• Good communication skill and fluent in English both written and spoken
• Customer relationship management and interpersonal skills
• Excellent skills of presentations (Both explanations and Presentations Appearances)
• Selling skill by phone
• Analytical skills, problem solving
• Active and self driven person

Important Notes

We will never ask for the exchange of money, credit card detail or trial of any application in the recruitment process. Please be aware of any suspicious email, Whatsapp or telegram activity from people who could be pretending to be recruiters from our company. If in doubt please ignore the message or reach us at career@protelindo.net